Surabaya - Staying at JW Marriott Surabaya was one of those experiences that instantly made our trip feel special. From the moment we arrived, the hotel’s grand entrance and welcoming lobby set the tone for a luxurious yet comfortable stay. It’s the kind of place where families feel both pampered and at ease, and for our little ones, the excitement started the second we stepped inside.
Our room was spacious, thoughtfully designed, and perfectly suited for a family. The beds were cozy, the bathroom was modern and stocked with high-quality amenities, and small touches like a working desk and coffee station made our mornings smooth and enjoyable. The kids immediately claimed a corner of the room to call their own, and we loved how easy it was to settle in and feel at home while still enjoying the feeling of being in a five-star hotel.
The hotel’s facilities are a big part of what makes JW Marriott Surabaya stand out. The swimming pool became an afternoon ritual for us, a place where the kids could splash around while we relaxed poolside. The fitness center, restaurants, and open lounge areas all felt inviting, and it was clear that attention to detail went into making every corner functional and beautiful. Dining at the hotel was another highlight, the food was delicious, with a mix of local flavors and international favorites, and the staff made each meal feel warm and personal.
Location-wise, the hotel couldn’t have been more convenient. It’s easy to reach local attractions, shopping centers, and cultural spots, making it a perfect base for families who want to explore Surabaya while having a peaceful retreat to return to at the end of the day. Walking around the neighborhood, we found charming cafés, local shops, and parks that added to the sense of discovery and adventure for the whole family.
What made our stay truly memorable, though, wasn’t just the facilities or location, it was the feeling of being genuinely cared for. The staff greeted us with warmth, anticipated our needs, and went out of their way to make our stay smooth and joyful. It’s that combination of thoughtful service, luxurious comfort, and family-friendly atmosphere that made every moment special.
By the time we checked out, our hearts were full of memories, from lazy mornings in a cozy room to fun afternoons by the pool and evenings spent enjoying local flavors. JW Marriott Surabaya is more than a hotel, it’s a place where families can connect, explore, and enjoy a luxurious yet approachable stay. For those traveling with children, or anyone who appreciates comfort, service, and convenience all in one, it’s a destination we wholeheartedly recommend.
Family Traveller Rating for JW Marriot Surabaya: